RETURNS POLICY

We offer a 14-day return policy for all unopened and unused items which is calculated from the day your order is delivered to you.

How do I return an item?

To Return an item, please log a return request on your account page on our website. Once your return is confirmed, it will be collected from your preferred location by our delivery partner.

What happens if I do not accept my order on delivery?

We’ll try to deliver your order to you three times. If you’re not able to accept it, the shipping costs will be deducted from your total refund amount.

I received a damaged / faulty item. What should I do?

Please contact our customer care team at hello@bubsandbees.com with your order number, a photo of the damaged item and a summary of the issue. Once our team has reviewed the information, they will contact you with a resolution.

Can I return a sale item?

We accept returns on full-price and sale items within 14 days of your order being delivered.

Do I have to pay for a return?

If the product hasn’t been opened or used, we will cover the shipping cost of the return.

When can I expect my refund? 

Once we have received your return, refunds will be completed within 7-10 working days.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bubsandbees.com.